Tony Hsieh - The Zappos Story - How We Deliver Happiness & Make Billions
Language: English | 853 x 480 | 29.97 fps | .mp4 | 370 MB
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Genre: eLearning
Manycompanies struggle to incorporate todays new business memes. But somecompanies have embodied these ideas for years. Zappos, the online shoestore known for its tribal culture and customer service, is one of thosecompanies.
Zappos CEO, Tony Hsieh, tells his story in DeliveringHappiness: A Path to Profits, Passion, and Purpose. The book covers bothTonys personal entrepreneurial story and that of his company, Zappos.Delivering Happiness offers a feel-good look at the passion, culture,and, yes, happiness that could drive the next generation of companies.
Here Are Five Ways To Deliver Happiness the Tony Hsieh Way:
1.Invest In The Culture Of Your Business- Businesses often forget aboutthe culture, and ultimately, they suffer for it because you cantdeliver good service from unhappy employees.?
2. Embrace YourEmployees Creativity- I view my role more as trying to set up anenvironment where the personalities, creativity and individuality of allthe different employees come out and can shine.?
3. Make YourCompany Stand For Something- We asked ourselves what we wanted thiscompany to stand for. We didnt want to just sell shoes. I wasnt eveninto shoes “ but I was passionate about customer service.?
4.Give Your Customers A Reason To Come Back- The #1 driver of our growthhas been through repeat customers and word of mouth. We still havefinancial goals to make, we just choose to invest more in customerservice than in paid advertising.?
5. Dont Focus On The Money- Have fun. The game is a lot more enjoyable when youre trying to do more than just make money.?
Language: English | 853 x 480 | 29.97 fps | .mp4 | 370 MB
FileSonic Fileserve Uploaded links - Single Extraction - InterChangable - No Password
Genre: eLearning
Manycompanies struggle to incorporate todays new business memes. But somecompanies have embodied these ideas for years. Zappos, the online shoestore known for its tribal culture and customer service, is one of thosecompanies.
Zappos CEO, Tony Hsieh, tells his story in DeliveringHappiness: A Path to Profits, Passion, and Purpose. The book covers bothTonys personal entrepreneurial story and that of his company, Zappos.Delivering Happiness offers a feel-good look at the passion, culture,and, yes, happiness that could drive the next generation of companies.
Here Are Five Ways To Deliver Happiness the Tony Hsieh Way:
1.Invest In The Culture Of Your Business- Businesses often forget aboutthe culture, and ultimately, they suffer for it because you cantdeliver good service from unhappy employees.?
2. Embrace YourEmployees Creativity- I view my role more as trying to set up anenvironment where the personalities, creativity and individuality of allthe different employees come out and can shine.?
3. Make YourCompany Stand For Something- We asked ourselves what we wanted thiscompany to stand for. We didnt want to just sell shoes. I wasnt eveninto shoes “ but I was passionate about customer service.?
4.Give Your Customers A Reason To Come Back- The #1 driver of our growthhas been through repeat customers and word of mouth. We still havefinancial goals to make, we just choose to invest more in customerservice than in paid advertising.?
5. Dont Focus On The Money- Have fun. The game is a lot more enjoyable when youre trying to do more than just make money.?
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